Frequently Asked Questions

Everything you need to know about shopping with Gearbox Loot Store.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.

What is your return policy for apparel?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that limited edition drops may have specific final-sale conditions.

How do I know which size to choose?

Each product page features a detailed size guide with measurements in both inches and centimeters. We recommend measuring a similar garment you own to ensure the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

Are your products ethically sourced?

Yes, we partner with manufacturers who adhere to strict fair labor practices and prioritize sustainable materials whenever possible to ensure high-quality, responsible fashion.

Can I track my shipment in real-time?

Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's journey directly from our warehouse to your door.